Rescheduling & Cancellations

Please take note of the following policies:

1. All conversations with the therapist will be kept strictly confidential, and information will not be shared without the client's informed consent. However, consent is not required in the event of a risk of self-harm or harm to others.

2. Advance online payment is required to confirm the appointment from the centre.

3. A minimum of 24 hours' notice is required to reschedule or cancel an appointment out of respect for your therapist and our other clients. We appreciate more than a 24-hour notice, when possible, as it allows us to make that time available to other clients in the waiting list.

4. Cancellations made up to 24 hours before the appointment will receive a full refund.

5. If an appointment is rescheduled by the client or therapist, the same appointment policy will apply to the new session slot.

6. No refunds will be made for missing an appointment or a no-show.

7. Therapy sessions are scheduled for 50 minutes, and if you are late, the session will still need to end at the scheduled time. In case of any delay from the therapist's side, you will be informed about the approximate wait time.

8. A late cancellation or no-show appointment affects at least three people: you, your therapist, and another client who could have used your time slot.

9. In the event of a policy violation by the client, the centre cannot be held responsible.

10. Let's work together with mutual respect and sensitivity.

11. The therapist reserves the right to request a rescheduling of the appointment in case of an emergency.

12. We kindly request that you do not argue regarding last-minute cancellations for ANY reason, as the appointment policy will be strictly followed regardless of the reason for cancellation.